However, is the strategy to disallow customers from using products they have purchased in the past, questionable? I realize that Adobe no longer provides updates for Acrobat XI because it is an old product, but should I be disallowed from using the old copy I purchased as I don’t need any updates and am satisfied with my original purchase as is? I understand that the subscription business model produces recurring revenues and higher profits for Adobe, a great corporation no doubt. It seems like a roundabout way of resolving the issue, nevertheless, I have followed the assistant’s recommendation and now here I have raised the concernin this post, as instructed. The Adobe Assistant suggested that I login to the Adobe Support Community site and raise the concern regarding this Activation Limit issue and he noted that the Adobe dedicated team will contact me. I asked the Adobe Assistant how I could deactivate a device in order to continue using the Acrobat XI license I purchased. The assistant then kindly proceeded to market the Acrobat Pro DC subscription plan. I contacted Adobe Assistant via online chat and after answering a few questions raised by the Virtual Assistant, I was put in contact with a Live Human Assistant, who informed me that the Acrobat 11 license is no longer supported by Adobe. Therefore, while Adobe continues to track the devices on which the Acrobat XI product was installed, Adobe does not allow the user to remove any devices from their online account. When I login to my Adobe online account, I can download the software for the Acrobat XI product I purchased and registered, and I am able to see my serial number assigned to my purchase, but I am unable to deactivate previous devices on which my Acrobat XI product license was installed because no activated devices are listed in my account. Obviously, I cannot deactivate Acrobat XI on the old device since, as mentioned, my computer has been reset with Windows re-installed and I no longer have access to the previous installed copy of Acrobat XI. You must deactivate another computer to use Acrobat XI again on this computer".Ī screen snip copy of the error message has been saved and attached to this post below. " The serial number is already in use by the maximum allowed computers. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.Activation Limit Reached Acrobat XI: How to Deactivate a Computer I No Longer Have Access to.Īfter reinstalling Windows on my PC, I reinstalled Acrobat XI and then I received the following error message: They are critical especially steps 1, 2 and 3. Download and installation help for Prodesigntools links are listed on most linked pages.Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe, 9 pro extended 7z | 9 standard | 8 standard |.Single user licensee downloadable installation files available:
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